dispatch + delivery

  • as products are handmade to order, please allow up to 3-7 working days for skincare, candles, herbal tonics and teas to be made and dispatched - subject to demand and completed payment (rest assured, we will do our very best to minimise delays for you).

  • orders placed over the weekend/bank holiday will be processed on the next working day.

  • apologies...we cannot accept responsibility for goods damaged in transit or loss resulting from delivery delays, or as a result of incorrect address details (especially for sales outside the u.k.).

  • postal charges will appear on your order summary/invoice before you complete payment.

 

uk orders - via royal mail 1st class 'signed for' recorded delivery (signature required). 
delivery is 1-2 days  from dispatch date.


eu/international - royal mail 'tracked and signed' service where available.  prices may vary due to weight and zone. 
delivery for europe is 3-5 days /rest of the world 5-7 days from dispatch date.

alternatively and increasingly, your goods may be sent via DPD courier (where applicable) as this is proving to be a more reliable service since the chaos of Brexit. please contact me before ordering your goods if you would prefer this service.

 

  • additional taxes, customs charges, duties and restrictions are the responsibility of the customer, and are payable on receipt of goods.

  • following brexit, (sorry, we didn’t vote for it!) e.u. customers will be subject to additional taxes in accordance with their countries regulations. please get in touch if you would like your customs charges added to your parcel to make delivery easier for you. This is only applicable to goods sent via DPD courier (in countries that support this service).

  • apologies - we are unable to deliver to p.o. boxes.


 

prices
 

  • all prices are quoted in sterling (gbp) and exclude p+p.

  • we accept all major credit/debit cards securely through paypal as well as through a paypal account.

  • all orders are processed and dispatched upon receipt of completed payment.

  • all prices are subject to alteration (mostly due to price changes in raw materials) without prior notice. this does not apply to orders already placed and paid in full.

  • we reserve the right to amend postage and packaging prices accordingly.